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| Operations Head |
| Experience and Qualification |
• 10+ years of work experience of which at least years should be in a supervisory position not below the level of a Team Leader/ Team Coach and handling a team of at least 80 members in RCM industry.
• Measures target achievements, skills and behavior at work
• Fluency in English Language
• Excellent verbal and written communication
• Customer Service oriented, assimilate with co-employees
• Ability to grasp, relate and quick response
• To build fun and frolic at work place to reduce the stress among the team members and boost their morale
• Interaction with team members and superiors at regular intervals, share knowledge and information among the team members
• Commitment, Logical Thinking, Deliberate the decisions, Play a role model, open for suggestion
• Identify Training Needs for an Agent to acquire/enhance the required skill sets
• Effective people management, grievance handling, conflict resolution.
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| Key Responsibilities |
• To draw action plan, implement and review
• To organize resources for effective execution of operation plans
• To use resources to optimum level for achieving targets and productivity
• To take proper initiatives to strengthen the team to achieve higher targets and enhance the productivity
• To ensure the clients/customers satisfaction through the project implementation
• To co-ordinate with clients on a regular basis and build rapport with client with an objective to maintain fruitful relationship and reach business goals
• To play key role between client and the company
• To assist the Management in start-up of new projects
• To advise the management to explore on the new business opportunities
• To build confidence and trust among the employees for smooth operations and achieving targets
• To maintain the efficiency level
• Adhere to the norms specified as per the Quality standard
• To ensure client satisfaction by the delivery of quality services and quality products
• To review the MIS reports and take corrective steps to strengthen the productivity/people
• To appraise the performance of the team members at the regular intervals
• Access to all client communication
• To allocate shifts, sanction compensatory off and weekly offs to the subordinates
• To identify the training needs of subordinates
• To sanction the reimbursement of the expenses incurred on conveyance by the subordinates while travelling to and fro during the exigencies of work
• To sanction the leaves to the subordinate staff as per the Leave Rules of the company
• To co-ordinate with Clients and take an appropriate decisions regarding operations
• To maintain the discipline at shop floor
• Recommend the rewards/incentives to the employees in token of the appreciation/recognition of their efforts in achieving set targets or even crossing the target on daily/weekly/monthly basis as per Company policy
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| Benefits |
• High growth Opportunities.
• Excellent work atmosphere.
• Remuneration commensurate with industry standards
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| Location of work |
Nagpur, Maharashtra, India |
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Call Us at: +91-712-2291556 or +91-712-2291553
or mail us at: careers@ascent-group.com
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